application management
programs (amp)
TriNET can provide a full range of IT support services either on site or remote, including software enhancement, application specific functional or technical support, reports, hotline helpdesk, scheduled maintenance, backup, restoration, and user training. The most frequently used IT support service is the help desk. For most organizations, it represents the greatest source of end-user discontent. TriNET can address the daily on-site concerns of staffing, training, and employee turnover. TriNET’s Help Desk service provides a cost effective means to deal with these challenges, offering services ranging from technology or project specific support to complete single point of contact ownership for all IT support requirements!
Utilizing skills based routing to address the critical requirements of your organization, TriNET resolves end-user problems quickly and effectively, to get problems resolved and systems back up and running as soon as possible. Our on-site support model leverages multiple resources on-site and off-site for problem triage, escalation, and resolution. TriNET can work with on-site client teams for Level 2 dispatch or we can arrange and manage total technical support for required desk side service on a Level 1-2 basis.
TriNET provides IT and application outsourcing support for your organization. We utilize the latest remote technology combined with our expert IT consultants and application specialists to satisfy clients requiring off site end user, Level 1 or Level 2 support! Moving support calls off-site enables our clients to lower operating costs by leveraging the skills based routing of TriNET'S resources, and our state of the art remote technology as needed. TriNET’s outsourcing services are 100% on-shore.
Remote Services include:
- Help Desk
- Functional User Software Application Support
- Technical User Software Application Support
- Troubleshooting Hardware issues
- Direct access technology available to control desktop and company’s network remotely
- Immediate online proprietary business application support
- Call Tracking and management
- Escalation Management
- Comprehensive reporting