TriNET can provide a full range of on site support services, including enhancement, application specific functional or technical support, reports, hotline helpdesk, scheduled maintenance, backup, and restoration and user training.

The most frequently used IT support service is the help desk. For most organizations, it represents the greatest source of end-user discontent. TriNET can address the daily on-site concerns of staffing, training, and employee "burn-out". TriNET’s Help Desk service provides a cost effective means to deal with these challenges, offering services ranging from technology or project specific support to complete single point of contact ownership for all IT support requirements!

Utilizing skills based routing to address the critical requirements of your organization, TriNET resolves end-user problems quickly and effectively, to get problems resolved and systems back up and running as soon as possible. Our on-site support model leverages multiple resources on-site and off-site for problem triage, escalation, and resolution.

The on-site support can provide you with Level 1 response and TriNET can work in conjunction with your existing IT staff for Level 2 support as required.