TriNET can provide a full range of on site support services, including enhancement, application specific functional or technical support, reports, hotline helpdesk, scheduled maintenance, backup, and restoration and user training.The most frequently used IT support service is the help desk. For most organizations, it represents the greatest source of end-user discontent. TriNET can address the daily on-site concerns of staffing, training, and employee "burn-out". TriNET’s Help Desk service provides a cost effective means to deal with these challenges, offering services ranging from technology or project specific support to complete single point of contact ownership for all IT support requirements!
Utilizing skills based routing to address the critical requirements of your organization, TriNET resolves end-user problems quickly and effectively, to get problems resolved and systems back up and running as soon as possible. Our on-site support model leverages multiple resources on-site and off-site for problem triage, escalation, and resolution.The on-site support can provide you with Level 1 response and TriNET can work in conjunction with your existing IT staff for Level 2 support as required.
TriNET provides remote IT support for your organization. We utilize the latest remote technology combined with our expert IT consultants and application specialists for clients requiring off site complete end user, Level 1 support! TriNET can also work with on-site client teams for Level 2 dispatch or can arrange and manage in-market technical support for required desk side service, remotely.Moving support calls off-site enables our clients to lower operating costs by leveraging the skills based routing of TriNETs resources, and our state of the art remote technology on an as needed basis.
Remote Services include:
- Help Desk
- Troubleshooting Hardware and Software issues
- Direct access technology available to support desktop and companys network remotely
- Immediate online proprietary application support
- Call Tracking and management
- Escalation Management
- Comprehensive reporting
Our team of expert consultants are fully trained and committed to your business success. We'll work with you to develop options, approaches and the delivery model that will provide your company with the personnel and technology to handle your specific business support requirements today and into the future. TriNET takes pride in helping companies make the right decisions when choosing business management software systems and support solutions. We provide practical advice on designing the perfect support plan to fit your needs and budget. We employ proven management and delivery frameworks designed for outsourced application support, coupled with TriNET's policies and procedures, which are structured to be supportive of Sarbanes-Oxley (SAS 70) and ITAR compliant reporting. By taking advantage of TriNET’s Application Management Programs, you can reduce your total annual IT expenditure!